Key Takeaways
- NewMe includes complication insurance and travel insurance with your treatment, at no extra cost.
- Complication insurance protects you financially if a medical complication related to your procedure needs extra treatment.
- The UK GHIC and EHIC cards are not valid in Turkey, and many standard UK travel policies exclude planned treatment abroad, so it is worth knowing exactly what you are covered for.
- Ask your coordinator for the policy wording before you fly, and check the cover limits and exclusions.
In this guide: What is included Complication cover Travel cover Before you fly FAQ
Travelling abroad for treatment takes trust, and part of that trust is knowing what happens if something does not go to plan. At NewMe, insurance is a standard part of your treatment, not an optional extra. Here is what it means for you and what UK patients should check before travelling.
Is insurance included with treatment at NewMe?
Yes. Every patient travelling to us from the UK and abroad receives two types of cover as standard, free of charge:
- 🛡️ Medical complication insurance: cover if a complication related to your procedure needs extra care.
- ✈️ Travel insurance: cover for the travel side of your trip.
Both appear in your written, itemised quote, so you can see exactly what your treatment package covers before you book.
| Item | In your treatment package? |
|---|---|
| Treatment, anaesthesia and any hospital nights | Included |
| VIP airport and hospital transfers | Included |
| Complication insurance | Included |
| Travel insurance | Included |
| Hotel nights after discharge | Booked separately and listed in your quote |
| Flights | Booked by you |
What does complication insurance cover?
Complication insurance is there for the unlikely event of a medical complication related to your procedure. If extra treatment is needed, you are financially protected, so you can focus on getting the care you need rather than on unexpected medical bills. The exact cover limits, the period of cover and how to make a claim are set out in the policy wording.
What does the travel insurance cover?
The travel insurance covers the logistics of your trip, such as problems with flights or lost luggage, so your journey from the UK to Turkey and back is protected. Check the policy wording for the travel dates, limits and exclusions that apply to you.
What should UK patients check before travelling?
- Your GHIC or EHIC will not work in Turkey. GOV.UK states that these cards are not valid there.
- Your own UK travel policy may not cover treatment. Many standard policies exclude planned medical treatment abroad, so do not rely on them for your procedure.
- Read the policy wording. Ask your coordinator for the documents and check the dates, cover limits, exclusions and how to claim.
- Speak to your GP. GOV.UK advises discussing medical travel plans with your UK doctor first. See the GOV.UK health advice for Turkey.
Insurance is a safety net, not a shortcut. The best protection is still an accredited hospital, a named and qualified surgeon, and a clear aftercare plan. Our guide How to choose a safe clinic in Turkey explains what to check.
Frequently asked questions
Do I pay extra for insurance at NewMe?
No. Complication insurance and travel insurance are included with your treatment at no extra cost.
Does complication insurance cover a result I am not happy with?
Complication insurance is designed for medical complications related to your procedure. It is not cover for a change of mind about how a result looks. Your policy wording sets out exactly what is and is not covered.
Do I still need my own travel insurance?
Our travel insurance covers the travel side of your trip. If you are adding a holiday or other activities before or after treatment, check whether you want extra cover for those days.
Is my UK GHIC valid in Turkey?
No. GOV.UK states that the EHIC and GHIC are not valid in Turkey, which is why appropriate insurance for your trip matters.
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